Annie Mulady has worked in sales and service roles for over 25 years and has extensive international experience from retail manufacturing, transport and property sectors. At LEGO, she held the roles of Customer Service Manager for Europe North and Global Customer Relationship Manager. Previously, Annie spent seven years in the automotive contract hire industry, working for Lex Vehicle Leasing, Hertz and Lex Vehicle Partners in both sales and customer service management roles and prior to that, she spent seven years working in estate agency.
Latterly, Annie was a senior consultant for a training and research company, during which time she gained further experience in identifying development needs, designing and tailoring those needs to deliver training. Annie established Mulady Solutions in January 2007, since then Annie has not only developed bespoke training for clients but she has also delivered the Institute of Customer Service ‘FirstImpressions’ training programme to a number of different organisations.
Annie has hands-on front-line and team management experience coupled with a clear and energetic communication style which is an excellent combination for service and leadership skills training and development. Annie’s training style is extremely participative and engaging using activities and exercises to promote learning and skill building. Annie makes sure that she is able to link training activities to the workplace, ensuring that learning is always relevant and aligned to the business and the business priorities.