Tingdene Marinas

Arizion continues to build their reputation as experts in the leisure marine industry working with Tingdene Marinas to enhance their customer experience through providing two highly interactive and thought provoking workshops vente cialis generique.

Tingdene Operations Director, Steve Arber said:

“Tingdene Marinas Ltd engaged the services of Arizion after being very impressed with Geoff, having seen his training first hand, through his close association with the British Marine Federation.

Geoff and Gita delivered two engaging workshops, one for our Managers and one for the rest of our team. These provided a great insight and we were able to use the feedback from both sessions to develop a strategy going forward.”


The One Minute Manager

Author: Ken Blanchard & Spencer Johnson

ISBN: 9780007107926

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An easy-to-read book for aspiring or newly appointed managers, providing effective tips and hints for managing individuals and teams effectively.

It is written as a story and can be read and digested in about an hour, providing an excellent read and it was the first in what is now a series of “One Minute” books.

The Seven Habits of Highly Effective People

Author: Stephen Covey

ISBN: 9780743268165

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One of the most inspiring leadership and management books I have read. It is packed full of practical approaches to leadership and management supported by great, easy to read stories that bring the theories to life.

I have personally used many of the tools in the book and am delighted with the positive outcomes and impact that they continue to provide. For example, Habit 3 provides an innovative approach to managing one of our most valuable and limited resources – time. Using the approach suggested in the book is likely to enable you to do more of what is important in less time by effective prioritisation.

Be Resourceful

Being truly thankful makes you infinitely more resourceful. By sincerely appreciating what you have, you find new and valuable ways to make use of it

Ralph Marston

We all have the capacity to improve our resourcefulness to benefit of ourselves, our customers (internal and external), our family and friends and the planet.

Resources are, in the main, finite and yet many people treat them as though they are infinite. When we talk about resources, we are typically referring to electricity, water, gas, petrol, clean water and other similar materials. There are also other resources such as time and money and these are finite for all of us as human beings.

In our experience we are very good at wasting valuable resources particularly when we cannot see, or do not understand the impact of how and when we use resources, and have no concept of how limited the resources are.

For example:

  • How often have you walked past a manhole-cover gushing with water wastefully draining away? Water that would benefit an entire family living in a country where there are soaring temperatures and where the nearest clean and safe water is an hour’s walk away in that intense heat.
  • How often in your business life have you charged something to your company card or account which, if it were your own money, you would not dream on spending that same amount?
  • How often do you walk past an office building where all the lights are blazing bright at 8pm and when you look in, you can clearly see that there are no occupants in that building?

Do you take personal responsibility for doing something about these issues or do you just turn a blind eye because “It’s not my problem and I’m okay!”?

At Arizion, we believe that we have a responsibility for making it “okay” for everybody, this includes our customers, our family, our friends, our planet, our future, and us.

We have set up a LinkedIn group Be Resourceful for our friends, acquaintances and anybody else that wants to make a difference by sharing ideas, stories, experiences AND by taking action. We also want this to be somewhere to inspire action from everyone so that we can all do more to protect the limited resources we all have and share and also provide insights as to how we can become all individually become more resourceful. Resourcefulness leads to creativity and innovation and this is likely to benefit all of us individually and together.

Join us now and make a difference today, in fact make a difference today whether or not you join us at Be Resourceful!

Make Me Feel Important

Pretend that every single person you meet has a sign round his or her neck that says – Make me feel important!

Mary Kay Ash (1918-2001) American businesswoman

The Christmas period has traditionally been recognised as a time of “goodwill to all mankind” cialis generique discount. As we are now well into December, many people will be thinking more about family and friends and for a large part of the population, how they may be spending an extended break.

Today, I would like to encourage you to think not only about how you treat your family and friends during this festive period, but also how you treat everybody you come into contact with throughout the whole year. This will include family, friends, colleagues, strangers, your customers (internal and external) and all the other people who provide you with a service as you interact with them during your day-to-day life.? Sometimes in the hustle, bustle and busy-ness of everyday life, it is too easy to forget to recognise people for what they do, whether it affects us personally or not, (see our last newsletter about “being busy”).

It is suggested that it takes thirty days of practice to create a new habit, so start now by taking just a few moments out of your day to notice people around you doing things right, and recognise them in some way which could be a simple as a “Thank you!” or even just a smile. Imagine they have a sign on them that says, “Please make me feel important”, you may be surprised how they respond and how good it’ll make you feel too.

Imagine the positive difference to others you could make by practicing throughout December and January so that for 2013 it becomes the way you do things, a new habit – each and every day, and have fun doing it!

Busy – Making a Difference?

Busy? – Making a difference, being productive or just being busy?

How busy are You right now? When you ask a friend or colleague how they are, how often do they say – “Busy!”?
When you ask a bit more about what they are achieving by being busy, often they will say that they are busy and yet achieving very little!

If you are busy, when did you last take a few minutes away from your busy-ness, to think about what it is that you are busy doing, and also why you are doing it?

It seems at the moment, there are many people who are very, very busy doing “stuff”! They are filling their waking moments with activities that are “essential” for them and often even without realizing, these activities are carried out to please others and in many cases, the “others” typically refers to their employer acheter cialis livraison rapide.

So now, take just five minutes and ask yourself these two questions:

  1. Is what I am busy doing today making a positive difference to my organisation and to me?
  2. Am I spending quality time doing that which is important to my family and friends, my organisation and to me?

If the answer to either of these questions is NO, you are likely to benefit from asking yourself:

What is the true and real purpose of what I am doing today?

How can I add value to my life, the lives of my family and friends and my organisation?

Sometimes we need to slow down just to notice, to see, hear and feel what is going on in our own lives and of those around us.

“When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has been opened for us.” Helen Keller (1880–1968) American humanitarian, Advocate for the deaf and blind

Give yourself a few minutes every day and look for the doors that you can open to happiness and fulfillment for you, your family and friends, and as a result of this thinking, – your organisation.

Top 10 Tips for a Successful 2012

  1. Review your successes of 2011 and use these as a basis for your 2012 plans and write those plans

  2. Think about all the people in your contact list that can help you achieve the successes you will have in 2012, and make arrangements to contact them

  3. Ensure that you have “cleared the clutter” in your working space (see Arizion newsletter of September 2011 – tip 10)

  4. Plan time for fun as well as for business

  5. Learn from other’s successes, for example, the late great Steve Jobs

  6. Re-visit both your personal and organisational values to ensure that they align with your plans for 2012

  7. Put business review dates in your diary for 2012 to ensure that you stay on track with your plans

  8. Commit to stay fit and healthy in the best way that suits your personal lifestyle

  9. Decide which new skill you will learn in 2012 to support your success in achieving your plans

  10. Share your responses to these tips with others and ask for their support

Plan Your Team’s 2012 Travel Now

Read this is in less than a minute!

Have you thought about how to minimise disruption to your business over the next couple of months as we host the world’s greatest sports events in 2012?

What to do

1. Ensure you and yours have thought about travel arrangements
a. If you need to travel, keep an eye on the routes and changes on a day by day basis – things could change for many different reasons

2. Make sure you are ready for people in your team to work from home as an option:
a. Have SMART objectives in place, this ensures people are clear about what is expected of them and how they will be measured
b. Agree regular communication routes and timings so that issues can be dealt with effectively and efficiently
c. Agree how you will manage this approach after the games are over, people develop new habits in about 30 days and may want to continue to work in this way for the foreseeable future
d. Remember people are more likely to give their discretionary time to their work if they believe you are giving them something in return – including work / home balance or flexible hours

3. If the role is truly not flexible, work out creative ways (preferably with them) to support them during this time when they may find their journeys to be longer or more difficult

4. Be open and transparent about why certain roles are flexible and others are not and be prepared to have the difficult conversation about these differences

5. Most importantly, support people through the weeks ahead, and at the same time ensure they understand the ultimate responsibility is with them to get done what is expected of them

Keep in touch with us regularly on TWITTER

Positively Impact Your Business NOW

They’re Shelling out!

Shell is bringing customer service car side to the pumps this spring with the return of Forecourt Attendants at nearly 300 sites across the UK. The new Attended Service programme is a free service designed to help drivers with advice on fuels and fuel efficiency, basic car care and safety tips.

Shell Forecourt Attendants are returning to the UK after an absence of more than 20 years heralding a return to a golden age of customer service for motorists where attendants were once commonplace on British forecourts.

Another indication of the competitive advantage organizations are identifying with by providing consistently outstanding service. Contact us to talk about how your business can benefit by providing your customers with an amazing experience every time they interact you.

Turn a complaint into a gift
Research by Eptica shows that 83% of customers complaining on-line are unhappy with the response they get, with 17.5% getting no reply at all – how are you doing?
A customer complaint is your opportunity to listen to what your customers are saying about you, learn how you can improve your all customers’ experiences and very often gain a very loyal customer and ambassador by providing great service recovery.
Contact us to learn how to turn a dissatisfied customer into a positive supporter of your business by clicking here.

On your marks, get set . . .
The 2012 special games are nearly here! Many organisations are only just thinking (if they have started at all!) – about how their team members are going to get to and from work and how they might need to change their working practices.
We will be publishing a special and simple working practices newsletter for the 2012 games on Monday 9th July, next week to help you manage what could be either a difficult or amazing seven weeks through the summer, lets hope your is amazing!

The Magic of an Exceptional Shopping Experience

We recently visited Lulu Guinness of Ellis Street, London where Laura, Ariadni and Katie ensured that we had an exceptional shopping experience acheter cialis 5mg.

All three of them were very enthusiastic and knowledgeable about the Lulu Guinness bags and accessories, which they all use themselves giving them additional insights into the pro’s and cons of them. They were able to answer all the questions we had about the products and when they did not have the specific handbag we had visited the shop for, Katie was able to suggest an excellent alternative. She based her suggestion on the information she had gleaned from us during a very relaxed conversation and discussion about what I wanted to use the bag for and why I had chosen Lulu Guinness.

It could be suggested that in a store that sells premium product in an affluent part of London, we should expect to be treated like this, however, in our extensive experience, it is rare to have such an enjoyable shopping trip.

Zagg sell covers, cases and accessories for mobile phones and tablets. Whilst visiting Philadelphia in 2010, Gita had a protective SHEILD (which has a lifetime guarantee) fitted to her iPhone. The cover lasted for eight months (through much use and abuse) and when she visited Philadelphia she had it replaced, quibble free.

Recently the cover needed replacing again, so she contacted Zagg who arranged for a replacement SHEILD to be sent from the US to UK, and asked that the old one be returned to them to ensure that she received the replacement free of charge as per the guarantee. They subsequently sent timely reminders to Gita to make sure that the old SHEILD was returned to them within the agreed 60 day period and sent an e-mail to confirm receipt of the skin when it arrived – all free of charge!  We were so delighted with the service and excellent communication, that we sent a note of thanks to the CEO’s office (they encourage feedback direct to their CEO on their website) and had an immediate response to thank us for our compliment.

What you can do now:

  • Ensure that your team “know their stuff” really well – it can make the difference between making a sale . . .or not and getting return business
  • Do what you say you will do, efficiently and enthusiastically – keep your promises
  • Encourage feedback from your customers so that you can learn what you do well (to do more of) and what you can do better
  • Employ people who enjoy working with people – your customers!