Geoff Langston, Managing Director of Arizion (customer experience development experts), has been recognised as the UK’s first customer service trainer accredited by the Customer Service Trainers Network (CSTN) and recognized by the Institute of Customer Service (ICS).
The CSTN said:
“We are delighted to announce that Geoff Langston is the first UK customer services trainer to have gained Customer Service Trainer Accreditation from the Customer Service Training Network. This accreditation confirms that Geoff meets very high standards in training, which includes assurance that the trainer is professional, up-to-date, is able to engage well with learners and ensure that everyone on their courses comes away from the course with the skills and knowledge to be able to improve their own customer service. Our accredited trainers also agree to self-assess themselves annually and ensure they use continuous professional development to maintain their high standards. What this means is that Geoff can be trusted to provide excellent customer service training.”
Geoff is also available to assess you or your customer service trainers either on an individual basis or within your organisation. Please contact Carol Pillinger, Quality Director of the CSTN for further details: