Raving Fans

Raving-Fans-Customer-Service-BookAnother winner from the Blanchard stable in the “One Minute” series. (ISBN: 9780688123161) An essential read for anybody that works with customers!

A really easy-to-read book which, as with The One Minute Manager, tells a compelling story with a number of engaging characters who bring to life the key elements of providing an exceptional experience to customers.

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