ONLY 45 SECONDS TO READ THIS AND YOU COULD WIN A COPY OF RAVING FANS BY KEN BLANCHARD
Metro Bank – Tottenham Court Road London
Metro Bank opened the doors to it’s fifth store in Tottenham Court Road on the 18th March 2011. Modeled on the American Commerce Bank founded by Vernon Hill, Vernon has now moved this successful model to the UK.
The culture of the model is built around the customers, “who are at the heart of our business” to quote Dipak Varshani, store manager at the new store.
So far, all my personal experiences with Metro Bank have been excellent. Their approach is simply one of recruiting the right people, – people that smile and have a passion for customers, it seems as though their formula will continue to win happy customers and of course business.
What are your experiences with Metro Bank (or other banks)? EMAIL ARIZION to win a copy of Raving Fans by Ken Blanchard
While we are talking about banks, Chase Bank has taken technology to another level. They provide an APP that allows customers to bank cheques (do you remember what those are?!) using their phone without even visiting a branch. Have a look at the Chase APP at https://www.chase.com/online/services/mobile-banking.htm.
Make a difference today
Take a few minutes out of your schedule to listen to your paying customers and also your internal customers i.e. your team. They are very often the best source of new, exciting and innovative ideas.
And if you are a boss . . .
Remember people join organisations and leave because of their manager! Think now, about how much you know about your team members, what they are doing; how they are feeling; and do they have what they need to do their job well? Taking time to understand could be the best investment of time in your working week.