Geoff Langston is a member of the Institute of Customer Service, a published author of articles on customer service, a qualified coach and mentor with extensive experience in the public and private sector, and an MBTI Step 1 and Step 2 Practitioner. He is also an NLP (Neuro Linguistic Programming) Master Practitioner and the first accredited training assessor for the CSTN.
Gita V Langston has extensive experience of sales training, change management and organisational development (OD), including team and organisation culture in a FTSE 5 company, working with employees at all levels of influence and seniority and across the world. Gita has international experience in planning and implementing workplace strategies in a practical and pragmatic way. She is a professional coach, mentor and an MBTI Step 1 Practitioner.
Adrian is an experienced Leadership and Organisation Development consultant who has worked with the public, private and third sector in the UK and overseas for over 20 years. He loves engaging with leaders and learners to help them explore what is and what might be and where their passions and business intertwine and may lead. Adrian has an ability to understand how complex systems work and quickly gain a feel for where an organisation is at and the issues it is facing. He can sometimes come up with ideas about how to help it be better, but he’d much rather work with you to help you do that. READ MORE
Alex Tonge is an experienced sales agent and business development consultant specialising in the leisure marine industry. He is a skilled engineer, Managing Director and Owner of 52 Degrees Ltd, non-executive director of National Boat Shows, accomplished paddlesports coach, active member of the Hertfordshire boat rescue team and winner of the 2014 University of Hertfordshire Athletics Union Coach of the Year. READ MORE
Annie Mulady has worked in sales and service roles for over 25 years and has extensive international experience from retail manufacturing, transport and property sectors. At LEGO, she held the roles of Customer Service Manager for Europe North and Global Customer Relationship Manager. Previously, Annie spent seven years in the automotive contract hire industry, working for Lex Vehicle Leasing, Hertz and Lex Vehicle Partners in both sales and customer service management roles. Latterly, Annie was a senior consultant for a training and research company, during which time she gained further experience in identifying development needs, designing and tailoring those needs to deliver training. READ MORE
Graham Frost spent the first half of his career in front line customer service roles where he learned that many businesses are not set up to deliver a great customer experience. Graham delivers a variety of training for all levels of employee. He is direct, engaging and empathic. Some of his current work includes training delivery for other training providers and he is also helping a growing company to develop their next generation of managers. READ MORE
A creative optimist, Hayley’s drive comes from a passionate belief that everyone should be encouraged to reach their potential – so benefiting individuals and organisations with self motivated focused employees. A successful manager herself with over 10 years experience, she uses these experiences to turn the theories into tangible examples her delegates can relate to. She has an interactive, relaxed style, and is able to react quickly to the individual needs of the group. She maintains a fun stimulating environment through creative exercises, variety of pace, desk toys, music and a keen sense of humour! READ MORE
Simon Hall is passionate about improving people’s lives through better services, providing opportunity, creating and regenerating neighbourhoods. He is an effective and imaginative networker, skilled at putting together partnerships and delivery teams, often from differing sectors and business streams.