GL Connects Trainers Annie MuladyAnnie Mulady has worked in sales and service roles for over 25 years and has extensive international experience from retail manufacturing, transport and property sectors. At LEGO, she held the roles of Customer Service Manager for Europe North and Global Customer Relationship Manager. Previously, Annie spent seven years in the automotive contract hire industry, working for Lex Vehicle Leasing, Hertz and Lex Vehicle Partners in both sales and customer service management roles and prior to that, she spent seven years working in estate agency.

Latterly, Annie was a senior consultant for a training and research company, during which time she gained further experience in identifying development needs, designing and tailoring those needs to deliver training. Annie established Mulady Solutions in January 2007, since then Annie has not only developed bespoke training for clients but she has also delivered the Institute of Customer Service ‘FirstImpressions’ training programme to a number of different organisations.

Some of the organisations Annie has worked with include:

  • A leading Consumer Organisation
  • A Heritage Foundation
  • A Primary Care Trust, Care Home and Medical Regulatory Council
  • Public sector in the South of England and Jersey
  • A leading University in the South West of England
  • The technical support team for an IT company
  • The finance sector including independent financial advisors, banking and insurance
  • Vehicle contract hire companies and car dealerships
  • Serviced offices and serviced accommodation companies
  • The hospitality sector including catering, hotel and conference centres
  • Laboratory service and repair company

Why Annie Mulady?

Annie has hands-on front-line and team management experience coupled with a clear and energetic communication style which is an excellent combination for service and leadership skills training and development. Annie’s training style is extremely participative and engaging using activities and exercises to promote learning and skill building. Annie makes sure that she is able to link training activities to the workplace, ensuring that learning is always relevant and aligned to the business and the business priorities.

  • Over 10 years experience in training design and delivery
  • Activity based training rather than school room learning
  • 25 years hands-on customer service experience at both front-line and management levels
  • Experience in both the UK and Europe and Private and Public sectors
  • Flexible in geographical location