There isn’t enough . . . or is there?

Scarcity: “The state of being scarce or in short supply; shortage.”

Abundance: “The state or condition of having a copious quantity of something; plentiful-ness.”

So, what’s your view of the world?

Do you see life as “There is not enough time, not enough money, there are not enough business opportunities; if I share information or an idea, the other person may benefit and I will miss out”, or even simply that “they” have something that you don’t?

OR, is your life full of opportunities; you have enough money, enough food, enough business ideas, more than enough “stuff” so much so, that you can share it with others?

Scarcity is fear-based thinking, fear of not having enough, and abundance is trust-based thinking, trusting there is more than enough for everyone.

We were fortunate enough to visit India earlier this year and found ourselves talking to people about ‘scarcity versus abundance’ mentality.

There were those wanting to convince us that their scarcity mentality was the right way even though it did mean they were so pre-occupied with it, they forgot to enjoy the people around them and all they did have.

Not surprisingly, there were others with an abundance mentality that had what they needed when they needed it, and found that when they shared with others, others shared with them and were on the whole, really enjoying their lives!

It is also worth noting that peoples’ monetary wealth had very little to do with their approaches and attitudes to life.

As you have probably worked out, those with an abundance mentality were grateful for what they had and would share it with others, (rather than concentrating on what they didn’t have, or still wanted or believed that others owed them).

So, if you have an abundance mentality already, take some time today (and everyday) to share your practice with others.

If however, you are someone who wants to enjoy life more and benefit by developing an abundance mentality, here is one small step that will help:

  • At the start of the day or the end of the day (or ideally both), make a note of one thing you are grateful for in your life.

So for me today: “I am grateful that you have taken the time to read this and to do something different as a consequence.”

Have a look at this great video which gives insights into being grateful for what youn already have in your life.

For more ideas of how to bring about successful change in your life, please connect with us at GL connects.

Follow us on Twitter @glconnects

Call us free on 0800 088 6053

Once upon a time…

GL connects Once Upon a Time“Storytelling is one of our oldest artforms. It stimulates the imagination and builds a sense of community between tellers and listeners. Stories are everywhere – in newspapers, books, on TV and the internet. Every day, conversation is full of anecdotes and real life stories. Storytelling helps us understand our environment and personal experience.” (Tracs)

In business, stories can help us get important messages across in a powerful way, bringing things to life, making sure that our teams understand what the messages mean to them as individuals, as team members and as part of the wider organisation.

As you can see, the GL connects story is featured on our front page!

The stories you tell in your businesses may be examples of great customer experience to illustrate the approach you would like in your business, or outstanding leadership that can be used as a model by managers in your business; there may be many many more stories to share.

What stories do you want people to be hearing and telling in and about your business? Think about it and then turn your thoughts into stories!

In this, our final newsletter for 2015, we have attached a story of goodwill and a great customer experience that will be remembered for many years to come by the participants and veiwers! Click here for a festive feast of truly amazing service!

We wish you a restful and peaceful seasonal break and look forward to staying connected with you in 2016.


The Power of Emotional Connections

What is it about the John Lewis Christmas advertisements that regularly makes grown men and women have tears in their eyes, propel unknown singers to number one in the music charts, encourage massive sales of advert related products and top the hashtag trending topics on Twitter?

Typically, the majority of people have no knowledge of any of the actors that appear in the advert, including their personal history and background and yet, there people are with tears in our eyes, singing the background music, buying the promotional products (remember Monty the Penguin last year?), and Tweeting to share!

Marketing has definitely become more and more about emotional relationships, than either the product itself or the price, as evidenced by the many choices You and everyone else makes, – just think about what you have bought recently yourself and why.

As human beings, we are driven by emotions and relationships and this is as important to understand in business as it is in our personal lives.

The relationships we form with our internal and external customers and therefore the emotions we create in them are critical to our success.

So, how are you developing your relationships?

Here are a few thoughts and ideas about how to build and strengthen emotional relationships with your customers (internal and external):

  • As you know, your team is actually made up of human beings just like you, and like to be treated the way you yourself like to be treated. The old command and control approaches to working with your team are recognised now as not-motivating, so ensure that you look after and, dare I say it, ‘love your team members’ (in a professional way of course!).
  • Say “Thank you” regularly to all your customers in any way that works for you and them. It takes seconds to say “Thanks” and means the world to the recipient.
  • Empower people; genuinely give them responsibility (within their skill set and guidelines) to truly delight the customers.
  • Really get to know people and tailor your conversations to include topics that are important to them as an individual as well as a customer. Ask good quality, open questions, to find out about their interests and then include this in future conversations, sending snippets of information to them if you come across something interesting related to their topic of interest, this will enable you to learn new and interesting things too.
  • Remember; always be authentic and genuine in all the activities mentioned above, your customers will know if you are treating them in a way that feels genuine to them.

In this video, the fisherman is clearly being himself, doing what he believes is going to benefit others without expecting anything in return. This approach is one of abundance mentality, where there is more than enough of everything for everyone, and frequently what one does with an abundance approach, is repaid many times over.

What will you do today to engage with your internal and external customers even more, – maybe using one or two of the approaches above?

For more ideas about creating long lasting relationships with yourself, your team, colleagues and your organisation, connect with us now.

The Power of Connections

Ealing Half Marathon 2015 GL connectsAt the end of September 2015 along with 6999 other people, I ran 13.1 miles in the Ealing Half-marathon. The run starts in a leafy park in the borough of Ealing and winds its way along main roads, side roads, a number of parks, up hills, down hills and through suburban shopping areas.

So what? There are half-marathons run across the UK, indeed the world, and every day! What’s exciting about the Ealing Half-marathon is that it is in its third year, and has already been publically recognised by being awarded the Number One Half Marathon in the UK (The Running Awards) for two years running (excuse the pun!), and Number One for Atmosphere 2013 (Runner’s World).

As I have run in two out of the three of these events, I feel qualified to say a few words about what awards like this mean in practice, and why there are important lessons to be learned from this for you and your business.

Ealing Half-marathon:

  1. It is really easy to enter the event and there are encouraging words from the organisers to make everybody feel at ease and confident about entering.
  2. There are regular communications sent to entrants, to make sure that they know what is going on leading up to and during the run, – including how to get to a standard of fitness to enable everybody to complete the course.
  3. There is a party-like atmosphere at the start of the event with plenty of support, advice and activities for all entrants to join in and prepare for the forthcoming 13.1 miles.
  4. Along the route, the organisers have managed to enthuse an astounding level of support from the massive number of Ealing residents and businesses, all willing the 7000 runners to successfully complete the run.
  5. Many, many volunteers guide, provide water, support and cheering for every single one of the 7000 runners around the course.
  6. There is support right up to and until the last runner comes through at each stage of the run encouraging and motivating.

So, what can be learnt from these points and how does it connect to your business and your customers internally and externally?

Answer these questions honestly for your business to find out:

  • How easy is it to do business with your organisation? Can your customers easily reach the person they need to in the most efficient way for them? Are all your processes and procedures designed around your customer and how often are they reviewed to ensure they are current and up to date?
  • How and how often are you communicating with both your internal and external customers to make sure that they feel valued and included? Or are you always waiting for them to come to you?
    Are you there in a similar way for all your customers “from the first through to the last runner”?
  • How are you ensuring that your existing customers create goodwill for you with new potential customers?
  • How are you “training” your team so that they are capable of achieving success in their roles and are you setting realistic goals to help (and stretch) them, including reviewing progress regularly to ensure they are on track and feeling good?
  • How are you creating an environment (culture) that encourages your team to do their best work and how are you supporting them to be successful for themselves, their team and the organisation? How are the team encouraged to support each other?
  • How often and how are you celebrating success and what does that look like in your organisation?

Contact us today for a telephone, virtual or face-to-face conversation

Narendra Modi, Lessons in leadership

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Becoming a Calmer Person

Top ten tips…

  1. Accept that things will not always go according to plan. Whenever you try anything it is inevitable that obstacles will get in your way. It’s how you deal with them that counts. Instead of referring to them as ‘problems’ think of them as challenges
  2. When in a stressful situation, breath slowly and deeply. You will be amazed at how calming this is
  3. If possible, leave the stressful situation for a while and allow your mind to calm. It will be far easier to find a solution after a time out. If you are talking about a subject that is stressing you out, change the subject for a while
  4. Exercise Regularly. Exercise can help burn off excess energy and frustration, generally leaving you far calmer
  5. Eat a healthy balanced diet. Many studies show children’s behaviour significantly improves when they are eating a healthy balanced diet. The same is true for adults
  6. Try meditation and self-hypnosis. Disciplines such as these can significantly help calm the mind. They also get our minds used to being calm, helping in both the short and long term
  7. Consider yourself a calm person. Often what we tell ourselves is what we become. Why not tell yourself you are a calm person? People really admire this quality, and it is something to be proud of
  8. Remember, most worries are almost never as bad as we first think. Don’t jump the gun and waste your energy stressing over nothing
  9. Can you control it? No point spending a lot of energy over something that you cannot control. Use that energy to develop a plan on how you will handle the situation
  10. Remember, a calm mind can resolve almost any situation, whereas a stressed mind often makes things worse. Take the easy route and remain calm

Ealing Business Forum at Bang & Olufsen

The latest Ealing Business Forum took place at the Bang & Olufsen in Bond Street Ealing. It was a lively event hosted by Stuart and Helen, proprietors of the award winning store. The topic for the evening was sales with a highly interactive discussion facilitated by Geoff and Gita Langston of

The key learning points from the discussions were:

Do your homework

  • Understand your customer
  • Read up on them and ask people about them
  • Know your product well
  • Understand the competition without defending limitations of yours
  • Relate cost to an everyday product e.g. it is as much as a cup of coffee etc.

Key differentiators

  • Use open ended questions
  • Remember that people buy people
  • Active listening is critical and needs practice
  • Watch for the main buying signals
  • Word of mouth is a great sales generator
  • Show confidence
  • Why should people believe in you if you don’t seem to believe in you?
  • Under promise and over deliver
  • Use a win-win, no deal approach
  • Listen to your customer feedback

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Go on – Make an Exhibition of Yourself!

Prepare your team to get the most value out of your boat show exhibit investment.

Many organisations and individuals invest large amounts of money on stands and resources at exhibitions. If you are one of these organisations or individuals, are you really getting value for money, or are throwing money down the drain?

Every year, I visit many exhibitions to see what is new in the leisure marine market place as well as to meet new and existing clients.

Some of the exhibitions I visit include the London Boat Show, Southampton Boat Show, The Dinghy Show, Seaworks and METS (the world’s largest trade show of the international marine leisure industry), which includes the Superyacht Pavilion.

It regularly amazes me to see the lack of engagement with exhibition visitors, by the team members manning the stands. If I were investing what are often very large sums of money in being represented at an exhibition, I would want an excellent return on my investment.

When you add up the costs of renting the space, fitting out the stand, branding it, the electricity and the staffing etc., the costs can be significant.

The answer to this issue in my opinion is very simple. READ THE FULL ARTICLE AT MARINE MARKETING.

A Sustainable Approach to Growing your Business

Customer Experience 2.0

How to get maximum value from your customer relationships by thinking about how you can develop long-term relationships with them and considering their life time value.

Fact – it costs five times more to attract a new customer than to retain an existing customer. (eMarketer 2002)

Fact – a 5% increase in customer retention yields profit increases of 25% taking it up to 95% (Bain and Company 1990)

It therefore, seems common sense to look after the customers we already have, really get to know them and develop a personal long-lasting relationship with them.

Life Time Value of Customers

Building on this approach of developing long-term and understanding relationships with our customers, we can now start to think about them in terms of what is known as their Life Time Value (LTV) rather than a “one-off”…


Impossible is Nothing

Let me tell you a story

On 6th May 1954, British athlete, Roger Bannister ran the world’s first recorded sub-four minute mile (3 minutes 59.4 seconds). Up until then, athletes thought it was impossible to run a mile in less than four minutes.

It was an amazing, landmark run. What is interesting is that the record only lasted for 46 days and that same year, more than 16 more runners recorded a sub-four minute mile. Why was this, when up until Roger Bannister ran his sub-four minute mile, nobody had managed it?

It was because people then knew it was possible, and therefore believed that they could also achieve the sub-four minute mile.

The reality is that we are all capable of achieving amazing results if we have the self-belief to “go for it”. One of the most common reasons we fail to achieve is fear. Fear of the unknown, fear of failure, fear of looking a fool, and so the list goes on. Fear can and does inhibit action.

If you look at a list of some of the most successful people in business, many have had a long hard slog with hundreds of attempts at getting their service or product perfected and then getting rejected, very often hundreds of times. They then either find an organisation that believes in them, or like James Dyson and Colonel Sanders (of KFC fame), they set up their own business. All the major vacuum cleaner manufacturers rejected Dyson before he set up his own business and went on to international success and he still continues to grow.

If you have a business or a business idea that you truly believe in, one of the key ingredients for success is self-belief and confidence, both of which you can learn and develop with support from an expert and this then leading to taking action.

Be careful what you water your dreams with. Water them with worry and fear and you will produce weeds that choke the life from your dream. Water them with optimism and solutions and you will cultivate success. Always be on the lookout for ways to nurture your dream.

Lao Tzu